![]() ![]() ![]() If there is no activity for 2 years we may at our discretion cancel any outstanding credits and will provide 60 days notice to the customer of our intention to do so. Note: Unused credits will expire 10 years after the date of purchase. An invoice will be automatically generated and listed on the Billing page when a credit purchase is initiated. This is also where you can initiate credit purchases. On the Credits page, you're able to see credit purchase history and the number of credits that have been purchased and are still allocatable for device usage. To manage credits, navigate to the organization and select the Credits tab from the sidebar on the left: To estimate credit costs, head over to the Paying With Credits section of our pricing page. This means that you can continue to "top off" your credits to maintain better discounts. The discount computation also takes into account the previously purchased credits that haven't been used. The greater your volume in a single purchase, the lower your per-credit cost will be. This system is available for all non-Prototype customers.Ĭredit purchases of any size will result in paying less for device usage on the platform. At the end of each monthly billing cycle, any available credits are used first before a dynamic charge is initiated. A credit represents a pre-purchased unit that corresponds to the usage of one device exceeding plan allowance for one month. To enable customers to drive down their device usage costs, balena has an optional credit-based purchasing model available. Account settings and usageĪt the top of the billing page, you'll find a summary of your subscription with information on the total amount and due date for your next payment:īeneath this you can see your current usage, including active devices and collaborators:įurther down, you'll find a place to download invoices, add or edit payment methods, and update account information:Īt the bottom of this page, you'll find more information on the available plans, and you can change plans as necessary. If you find yourself in this situation, please contact our customer success team. If you need to downgrade or cancel your plan, you can follow the steps mentioned above by choosing a lower tier or free plan instead.Ĭertain plans may require you to contact our customer success team in order to complete an upgrade or downgrade. Select the plan you'd like to upgrade to from the list of available options:Įnter your billing information and complete the signup process: To modify or upgrade your billing plan, click the "Change plan" button on the billing page: If you have any questions about billing for your account, please contact our customer success team. To manage billing for a specific organization, navigate to the organization and select the Billing tab from the sidebar on the left:įrom this dashboard, you can change your billing plan, update your billing information, monitor your usage, and download invoices. Billing in balenaCloud is managed through organizations. ![]()
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